Delete a SparkData account

1. Before requesting deletion

• Confirm there is no unresolved security dispute, complaint, payment issue, or legal requirement that delays deletion.
• If you are the only owner of a tenant, transfer administration or expressly approve disabling that tenant and its API keys.
• Save configurations and records you need. A complete API key already cannot be displayed again and cannot be recovered after deletion.

2. How to request deletion

Email 65182842@qq.com from a bound email address with the subject “SparkData account deletion.” Include the bound email or last four digits of the phone number, affected tenant name, and a suitable contact time. You may also call 18109280803. Never send a complete API key, verification code, or identity-document image by email.

We will re-verify account control through a bound email, phone, or WeChat identity. Provide additional materials only when support gives you a secure submission method. We normally complete processing within 15 business days after verification unless law, regulation, or dispute handling requires retention.

3. Effects of deletion

• End all sign-in sessions and remove email, phone, and WeChat sign-in identities.
• Revoke active API keys belonging to a closed tenant; requests using those keys fail immediately.
• Delete or anonymize account data that is no longer needed. Legally required security, contractual, and audit records are isolated and access-restricted.
• The old account cannot be restored. Verifying the same identity later may create a new account but will not restore tenants, keys, or historical configuration.

4. Withdrawal and appeal

Before deletion is complete, you may withdraw from the original requesting mailbox. If we refuse a request, we will explain the account-security or legal reason; you may supplement information or appeal through support.